Privacy policy
Last updated October 11, 2026. Rockit AI LLC (“RoadReply”, “we”).
This website
roadreply.io doesn’t use analytics, ads or tracking, and it doesn’t set cookies (see the cookie policy). Our hosting provider, Cloudflare, processes standard request data such as IP addresses to deliver and protect the site. If you email us, we keep your message to reply to you. The email you type in the “Log in or create an account” form goes to the RoadReply app, which is covered by the rest of this policy.
What the app collects
- Your account: name, email, the businesses you manage and your team members.
- Your house rules and cars: what you enter in the app, including lockbox codes if you add them.
- Guest messages and trip details that Turo shows to our co-host account, to answer guests on your behalf.
- Alert phone numbers and the consent given for each.
- Billing: handled by Stripe. We keep only the card brand and last four digits.
How we use it
Only to run the service: drafting and sending replies, alerting you, billing, and improving answers for your account. Guest messages are processed by an AI model provider under terms that do not allow training on your data. Lockbox codes are never sent to the AI model.
Text messages
Phone numbers and opt-in records are used only to send the alerts you chose. We do not sell or share them, or use them for marketing. Reply STOP to any text to opt out.
Sharing
We share data only with providers that run the service (hosting, database, AI model, text messages, payments) and when the law requires it. We never sell personal information.
Keeping and deleting data
We keep data while your account is active. To see, correct or delete your data, or to close your account, email support@roadreply.io.
Changes to this policy
If we change this policy in a way that matters, we will email account holders before the change applies.